Authorized Samsung Service Centers in Nairobi: Contacts, Locations and Services
Samsung is one of the leading electronics brands in Kenya, offering smartphones, tablets, televisions, refrigerators, washing machines, home appliances and other electronic products. As more households and businesses adopt Samsung technology, the demand for reliable maintenance, technical support and professional repairs continues to grow.
Samsung customers in Nairobi can access assistance through authorised service providers that handle different product categories. These facilities provide technical diagnostics, warranty repairs, replacement parts and after-sales support.
Below is a guide to authorised Samsung service centres in Nairobi, including their locations, contacts and commonly available services.
1. Samsung Service Centres in Nairobi: Quick Reference
Samsung’s published Kenyan authorised service centre directory identifies several independent service providers. Their product coverage differs, so customers should confirm that a particular branch handles their device before visiting.
| Service Provider | Location | Products |
|---|---|---|
| Fones Direct Limited | Westlands and Moi Avenue | Phones and tablets |
| Galaxy Mobile Accessories Ltd | Nairobi | Phones and tablets |
| Mitsumi Computer Garage | Nairobi | Phones and tablets |
| Joans & Wills Limited | Vision Plaza, Mombasa Road | Phones, tablets, TVs and washing machines |
| Jaicom Enterprises Limited | Hendred Avenue | Phones and tablets |
| Hotpoint Appliances | Sarit Centre | TVs and washing machines |
| Samsutech Corporation Ltd | Mpaka House, Westlands | TVs and washing machines |
2. Fones Direct Limited
Fones Direct Limited is included in Samsung’s published authorised service centre directory for Nairobi. Its listed service locations include Westlands and Moi Avenue in the Central Business District.
The company handles Samsung mobile devices and tablets. Customers can enquire about professional smartphone diagnostics, screen replacement, charging problems and other hardware-related repairs.
Common services include:
- Samsung Galaxy screen repairs.
- Charging port troubleshooting.
- Battery replacement.
- Smartphone hardware diagnostics.
- Tablet repairs.
- Warranty-related technical assistance.
Locations: Westlands and Moi Avenue, Nairobi.
Customers should use Samsung Kenya’s support channels to confirm the current branch address and telephone contact.
3. Galaxy Mobile Accessories Limited
Galaxy Mobile Accessories Limited is another provider appearing in Samsung’s published authorised service centre directory.
Its listed product coverage includes Samsung mobile phones and tablets. Customers can enquire about device troubleshooting, hardware repairs and replacement components.
Common repair requirements include damaged screens, charging problems, battery defects, software troubleshooting and other smartphone hardware issues.
Location: Nairobi, Kenya.
The exact service location and current operating arrangements should be confirmed through Samsung customer support before visiting.
4. Mitsumi Computer Garage
Mitsumi Computer Garage is listed among Samsung’s authorised service providers in Kenya, with Nairobi identified as its service location.
Samsung customers can enquire about mobile device and tablet servicing, diagnostics and hardware-related technical support.
Common services include:
- Samsung phone diagnostics.
- Tablet troubleshooting.
- Hardware fault identification.
- Charging system inspections.
- Replacement component enquiries.
- Warranty repair assistance.
Location: Nairobi, Kenya.
For current workshop directions and product acceptance, customers should contact Samsung Kenya directly.
5. Joans & Wills Limited
Joans & Wills Limited is a Samsung-authorised service provider offering support for mobile phones, tablets, televisions and washing machines.
The Nairobi branch is located at Vision Plaza along Mombasa Road. The company also operates service locations in other Kenyan towns.
Its broad product coverage makes it a useful contact for households looking for assistance with different Samsung electronics and home appliances.
Common services include:
- Samsung smartphone and tablet repairs.
- Television diagnostics and repairs.
- Washing machine maintenance.
- Replacement parts enquiries.
- In-home appliance service arrangements.
- Warranty-related technical support.
Contact Details
| Information | Details |
|---|---|
| Business Name | Joans & Wills Limited |
| Location | Vision Plaza, Ground Floor, Mombasa Road |
| Telephone | 0797 304 254 |
| In-home Service | 0738 121 200 |
| Signature Service | 0721 716 761 |
| info@joansandwills.co.ke | |
| Website | joansandwills.co.ke |
6. Jaicom Enterprises Limited
Jaicom Enterprises Limited is included in Samsung’s published authorised service centre list for mobile devices and tablets in Nairobi. The company also identifies itself as a Samsung authorised dealer.
Customers can contact the business for enquiries about Samsung products, device support and applicable warranty-related assistance.
Common areas of support include smartphone diagnostics, tablet troubleshooting, hardware-related enquiries and replacement product assistance.
Contact Details
| Information | Details |
|---|---|
| Business Name | Jaicom Enterprises Limited |
| Location | Dhanjay Apartments, 3rd Floor, Hendred Avenue |
| Telephone | 0722 997 778 |
| online@jaicomenterprises.co.ke | |
| Website | jaicomenterprises.co.ke |
7. Hotpoint Appliances – Sarit Service Centre
Hotpoint Appliances is included in Samsung’s published authorised service centre directory for television and washing machine repairs.
Its Sarit Centre service facility in Westlands provides appliance repairs, spare parts and technical support.
Common services include:
- Samsung television diagnostics.
- TV screen and display troubleshooting.
- Washing machine maintenance.
- Electrical and control system inspections.
- Appliance fault diagnosis.
- Spare parts enquiries.
Contact Details
| Information | Details |
|---|---|
| Business Name | Hotpoint Appliances |
| Location | Sarit Centre, Car Park B, Westlands |
| Telephone | 020 369 9250 |
| Customer Care | 0800 720 404 |
| Website | www.hotpoint.co.ke |
Operating Hours
Monday to Friday: 8:00 AM – 5:15 PM.
Saturday: 8:00 AM – 1:00 PM.
Sunday: Closed.
8. Samsutech Corporation Limited
Samsutech Corporation Limited is another Samsung-listed authorised service provider in Nairobi. Its published product coverage includes televisions and washing machines.
The company’s service centre is located at Mpaka House along Woodvale Grove in Westlands.
Customers can enquire about appliance diagnostics, television repairs, washing machine maintenance and replacement components.
Contact Details
| Information | Details |
|---|---|
| Business Name | Samsutech Corporation Limited |
| Service Centre | Mpaka House, Woodvale Grove, Westlands |
| Telephone | 0798 304 526 |
| service@samsutech.com | |
| Website | samsutech.net |
9. Other Samsung After-Sales Support Locations
Samsung customers can also enquire about additional support through the following facilities:
Samsung Brandstore – Housewifes Paradise
This business operates as Samsung’s authorised signature service partner in Kenya.
Location: Two Rivers Mall, First Floor, Limuru Road, Nairobi.
Telephone: 0181 732 686.
Email: info@samsungbrandstore.co.ke.
Website: samsungbrandstore.co.ke.
Tricom Samsung Corner Shop
Tricom lists its Samsung Corner Shop at Chester House, Ground Floor, along Loita Street in Nairobi CBD. The outlet provides Samsung retail and in-warranty service.
Telephone: 0723 930 000.
Customers should confirm whether their particular repair can be handled at this location.
10. Contacting Samsung Kenya for Technical Support
Customers who are uncertain about the nearest authorised service centre can contact Samsung Kenya directly.
| Contact Information | Details |
|---|---|
| Kenya Toll-Free Number | 0800 545 545 |
| East Africa Support Email | service.seea@samsung.com |
| Website | samsung.com/africa_en |
| Service Centre Directory | samsung.com/africa_en/support/service-centre/ |
Samsung’s service centre locator allows customers to select their product category, enter Nairobi as their location and identify suitable support facilities.
11. Common Samsung Repairs and Maintenance Services
Authorised Samsung service providers handle different repair requirements depending on their product specialisation.
Common services include:
- Smartphone screen replacement and touchscreen repairs.
- Battery replacement and charging port repairs.
- Samsung tablet diagnostics and maintenance.
- Television display and motherboard troubleshooting.
- Washing machine motor and drainage repairs.
- Refrigerator cooling system diagnostics.
- Home appliance electrical repairs.
- Software updates and device troubleshooting.
- Genuine replacement parts sourcing.
- Warranty-related inspections and repairs.
Nairobi has several Samsung-authorised service providers offering technical support for smartphones, tablets, televisions and home appliances. Providers such as Fones Direct, Joans & Wills, Mitsumi Computer Garage, Jaicom Enterprises, Hotpoint and Samsutech serve different product categories.
Before visiting a service centre, confirm that it handles your specific Samsung model and repair requirement. For warranty-related repairs, retain your purchase documents and contact Samsung Kenya to establish the correct service procedure.
Choosing an authorised Samsung service provider helps customers access appropriate technical support, genuine replacement parts and manufacturer-related after-sales assistance.